Micro Concepts have installed over 1,250 software systems at more than 300 customer sites in the UK and northern Europe. With an efficient approach to customer service, we are able to respond quickly to customers needing telephone, remote, or face-to-face technical support. After over two decades in the marketplace we are pleased to have built up an impressive customer base.
Technical support with Micro Concepts enables you to maximise the productivity of your new or existing software investment, minimising the downtime created by issues that can be quickly resolved with the help of our engineers, leaving you to concentrate on increasing the profitability of your business.
Our support encompasses more than responding and reacting to support requests. We provide proactive support via workshops, seminars, technical reviews, and ongoing training to ensure you are as informed and productive as possible.
We offer a variety of support packages to suit all requirements, from the basic support package offering mainly helpdesk support, to all encompassing packages covering all your potential ongoing requirements. All our packages offer the same prompt response times. We can also tailor our standard packages if you have unique requirements.