Gold Support Package
The package includes all the features of the silver support plus the following:-
- Installation Support
- On site installation for annual subscription update releases or
- Installation bootcamp/training
- Helpdesk Installation Support
- 10% reduced rate for additional on site installation and support issue resolution
- 10% reduced rate other consultancy
- Priority Invite for Seminar & Workshop events
Silver Support Package
The package includes all the features of the bronze support plus upgrade technical training programme.
- Technical Update Training & Seminars on the functionality of each new release enabling you to keep up to date on how to use these new features to your advantage
- Application specific Seminars & Workshops
- Access to the Web Seminar Training Programme
- 10% reduced rate on Scheduled Training courses
Bronze Support Package
Subscription Plus Bronze Support
Our Bronze Support Service package offers the following:
- Autodesk provided Subscription software upgrade maintenance
- Helpdesk Application Usage Support
- Dedicated telephone, email and web support for trained users
- Maximum 2 hours response time - Our phone lines are permanently manned 9am to 5pm weekdays by our team of experienced technical engineers.
We DO NOT use an automated voicemail phone system ensuring you always speak to a person.
Remote support via Micro Concepts remote support package suited to end user and IT requirements.
Micro Concepts Inventor Tools *^
Micro Concepts Inventor Tools is an Autodesk Certified application that contains additional tools and utilities for Inventor.
- Access to Web site Members Area
- How to Technical Documents
- Tips & Tricks Archive
- Technical News archive
- Downloads & Utilities
- Monthly Technical Bulletin
- Latest news
- Details on new tips and tricks
- News on latest available service packs and hotfixes
- 25% reduction on seminar admission rates